Member Specialist

Sam's Club; Sugar Land (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase

Paid time off including PTO and parental leave

Company discounts

Job summary

Sam's Club in Sugar Land is looking for a Member Frontline Services associate to enhance member experience by providing exceptional service in the checkout area. Responsibilities include processing purchases, resolving member issues, and maintaining safety standards.

This role requires retail experience and the ability to operate front end equipment. The position offers a competitive hourly wage and comprehensive benefits including health, financial, and paid time off.

Qualifications

• Retail experience including operating front end equipment.
• Familiarity with mobile retail applications.

Responsibilities

• Provide member service and maintain checkout areas.
• Assist with payments, returns, refunds, and exchanges.
• Maintain a safe shopping environment.

Skills

Retail experience

Customer service

Operating front end equipment

Mobile retail applications

Job description

Position Summary

Position Summary...

What You'll Do

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Respects the Individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; and helping to attract the best talent.
• Respects the Individual by working as a team; building strong and trusting relationships; and communicating with impact, energy, and positivity to motivate and influence.
• Respects the Individual by strengthening the team by helping, developing and mentoring others; and recognizing others’ contributions and accomplishments.
• Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance; modeling the Walmart values to support and foster our culture; holding oneself and others accountable; supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts with Integrity by acting in a self‑less manner and being consistently humble, self‑aware, honest, fair, and transparent.
• Serves our Customers and Members by delivering results while putting the customer first.
• Serves our Customers and Members by making decisions based on reliable information; balancing short‑ and long‑term priorities; and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strives for Excellence by displaying curiosity and a desire to learn; taking calculated risks; and demonstrating courage and resilience.
• Strives for Excellence by driving continuous improvements; being open to and using new technologies and skills; and supporting others through change.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Pay

The hourly wage range for this position is $17.00 to $25.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Preferred Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Primary Location

351 HIGHWAY 6, SUGAR LAND, TX 77478-4933, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.