Member Specialist

Sam's Club; Marietta (GA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Company-paid life insurance

Paid time off

Education benefits

Job summary

Sam's Club in Marietta, GA is seeking a front-line associate to deliver outstanding member service and operate the checkout area. You will assist with payments, returns, and exchanges, guide members on self-service technology, and promote products and services while maintaining a safe shopping environment.

The role emphasizes safety compliance, teamwork, and delivering a positive customer experience in a busy retail setting. The position is full-time with benefits and competitive hourly pay.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register) and working with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues.
• Maintains checkout area and processes purchases.
• Guides members on self-service technology.
• Promotes Sam’s Club products and services to members.
• Follows safety standards and reports unsafe situations to management.
• Assists with payments, returns, refunds, and exchanges per company policies.
• Maintains entrance and exit areas, verifies membership cards, and identifies member needs.
• Assists with training of Member Frontline Services associates on processes and new tools.

Skills

Retail experience

Cash register

Mobile apps

Job description

What you’ll do

• Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam’s Club products and services. Provides guidance and support to members regarding self‑service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions, locates merchandise, promotes the company's products, zones the area, arranges and organizes merchandise, assists members with transporting items and maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, acknowledges the member, and protects Sam’s Club assets by observing and communicating potential criminal activity as per company policies. Maintains paperwork, logs, and other required documentation, executes emergency response procedures, and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process‑improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying them in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners; determines priorities, deadlines, and expectations; carries out tasks; communicates progress and information; recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.
• Respects individual differences, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by mentoring others, recognizing contributions, and fostering a culture of belonging.
• Acts with integrity, maintains high standards of ethics, models the Walmart values, holds staff accountable, and supports Walmart’s goal of becoming a regenerative company.
• Provides customer‑first service, makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers the impact of work on stakeholders.
• Strives for excellence by learning, taking calculated risks, demonstrating courage and resilience, and driving continuous improvements with new technologies and skills.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and meets or exceeds paid sick leave requirements where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U

Live Better U provides a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits may change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

Preferred Qualifications

None listed.

Primary Location

150 COBB PKWY S, MARIETTA, GA 30060‑9209, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.