Member Solutions Associate

Adventure Credit Union; Grand Rapids (MI); In loco; USD 38.000 - 54.000; Tempo pieno

Descrizione del lavoro

Adventure Credit Union is seeking a full-time Member Solutions Associate to deliver exceptional member service and act as the primary resource for members' financial needs.

You will handle transactions, educate members on accounts, process loans, and support cross-selling of credit union products. This role emphasizes regulatory compliance, accurate processing, and friendly, proactive member engagement.

Competenze

• High School Diploma or equivalent is required.
• Minimum of one year experience in the financial industry.
• Customer service experience is essential.
• Strong sales skills.
• Excellent listening, oral and written communication skills.

Mansioni

• Create a flawless member experience and manage member relationships with professionalism.
• Adhere to federal laws and regulations (e.g., BSA, OFAC, Reg E).
• Perform teller transactions accurately and understand related terminology.
• Balance the branch, ATM, ITM, and vault daily.
• Open/educate members about accounts and loans, process documents and approvals.
• Process loan applications, interview, and close loans per policies and regulations.
• Cross-sell products and services to meet member needs and track results.
• Respond to member inquiries and resolve issues via in-person, phone, email, or mail.
• Provide Notary Services and educate members on products including IRA/HSAs/ESAs.

Conoscenze

Customer Service

Sales

Communication

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Description

Adventure Credit Union has been providing financial services to their members for over 90 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a full time Member Solutions Associate to our Adventure Team!

The purpose of the Member Solutions Associate position is to provide exceptional member service and be the primary contact and resource for member's financial needs.

Responsibilities include, but not limited to:

• Works to create a flawless member experience with members of your direct teams, putting the member first and foremost with everything that is done. Manages member relationships and communication professionally. Identify member needs through conversations.


• Individually adhere to federal laws and regulations set forth by the NCUA and other regulatory agencies including but not limited to: Bank Secrecy Act, OFAC, US Patriot Act, Reg. E, Reg. CC., etc.


• Accurately perform transactions and understand basic teller transactions, terminology and regulations.


• Assist with balancing the branch and overseeing the balancing of the ATM, Interactive Teller Machines (ITM), Teller Cash Recycler and vault each day.


• Perform all member service duties including but not limited to: verifying identity, placing new check orders, and ordering copies of cancelled checks. Opening and educating members about various accounts and certificates. Reprinting and reconciling statements, approving checking accounts, approving and ordering/printing ATM/Debit Cards, and approving Personal Line of Credit and VISA Credit Cards according to policy.


• Perform all loan duties including but not limited to: accepting loan applications, conducting loan interviews, processing and reviewing applications and closing loans in accordance with established policies, procedures, authority and regulations. Analyzing and decisioning loan requests as authorized and submitting those exceeding established approval limits to the appropriate level.


• Accurately input/prepare all loan documentation prior to closing. Discuss loan approvals, denials, counter-offers and alternatives with members in a positive manner.


• Consistently and effectively cross-sell all products and/or services, answer member inquiries and educate members. Ensure that cross-sell opportunities are maximized and sales goals are continuously achieved by matching member needs to product benefits. Track and tabulate monthly cross-sell results.


• Troubleshoot, research and respond to member inquiries/complaints within authority. Communicate with members regarding account transactions (overdrafts, account closings, charges, fees etc.) in person and via phone, email and mail etc.


• Process address changes, report and re-order lost/stolen cards, place stop payments on accounts and run credit reports. Educate members on our all products. Provide Notary Services.


• Answer questions from members and employees regarding different types of IRA /HSA/ESA accounts, opening processes, limits, conditions, withdrawals and associated penalties. Attend applicable training seminars.


• Maintain and disclose a NMLS registry ID number in accordance with the SAFE Act.

Requirements

Requirements:

• A High School Diploma or equivalent.


• A minimum of one (1) year experience in the financial industry.


• Customer Service experience.


• Strong sales skills.


• Excellent listening, oral and written communication skills.