Member Services Team Member

Atlantic Coast Athletic Clubs, LP; Charlottesville, Northern (VA, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Atlantic Coast Athletic Clubs, LP is seeking a front desk team member in Charlottesville, VA to serve as the initial point of contact for members and guests. You will greet, check-in, enroll in programs, and provide accurate information about acac offerings.

The role requires cash handling, POS transactions, and strong computer skills, with a focus on delivering friendly, efficient service and maintaining club standards.

Qualifications

• High School Diploma or GED preferred.
• Prior customer service experience is highly desired.
• Experience handling payments and cash registers is preferred.
• Proficient computer skills are required.

Responsibilities

• Greet members and guests in a friendly manner.
• Check in members and guests quickly and accurately.
• Direct guests to membership for pricing and enrollment.
• Manage enrollment in programs and events.
• Answer incoming calls clearly and promptly.
• Provide information about acac programs and registration.
• Maintain up-to-date knowledge of programs and policies.
• Process POS transactions accurately and efficiently.
• Adhere to opening and closing procedures.
• Collaborate with teammates to deliver excellent service.

Skills

Customer service

Cash handling

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

POS software

Job description

Description

FLSA Classification

Nonexempt

Reports to

Member Services Manager

Summary/objective

Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet all members and guests in a friendly and courteous manner
• Check every member and guest in accurately and quickly
• Direct guests to the membership department for club pricing, costs and enrollment
• Manage member and guest enrollment in programs and events
• Answer incoming calls in a clear and friendly and expedient manner
• Provide information regarding acac programs and registration
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area
• Process POS transactions accurately and in an efficient manner
• Know and adhere to opening and closing procedures
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

Requirements

Physical demands

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• High School Diploma or GED preferred
• Prior customer service experience highly desired
• Prior experience handling payments and cash registers
• Proficient computer skills
• Must be at least 18 years old

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
• Attend mandatory Personal Training meetings
• Assist with Service Days, as assigned by Supervisor
• Assist with club programs, special events, or activities, as assigned by Supervisor
• Promptly respond to work-related correspondence
• Exhibit a positive attitude at all times
• Deliver outstanding service to members and guests, following acac’s Five*Star principles

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.