Member Services Supervisor

Power Wellness; West Park (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Member Services Supervisor to lead and enhance the member experience at their state-of-the-art facility. This role requires a dynamic individual with a passion for customer service and leadership, dedicated to promoting health and wellness within the community. As a key player, you will oversee various departments, ensuring exceptional service delivery while driving membership growth through effective marketing strategies. Join a team that values integrity, excellence, and creativity, and make a meaningful impact on the lives of members and guests alike.

Qualifications

• Bachelor's degree in business, marketing, hospitality, or healthcare required.
• 2+ years supervisory experience and in sales or customer service required.

Responsibilities

• Provide leadership and supervision to all managed departments.
• Promote and sell memberships and ancillary services effectively.
• Assist with daily center operations and provide leadership in absence.

Skills

Sales Skills

Customer Service Skills

Leadership Skills

Communication Skills

Organizational Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Bachelor's Degree in Hospitality

Bachelor's Degree in Healthcare

Tools

Microsoft Office

Job description

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Position Title:

Member Services Supervisor

Location:

MercyOne Health & Fitness Center

Type:

Full time

Summary

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at MercyOne Health & Fitness Center. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers. Power Wellness is a pioneer in the medical fitness industry, enhancing lives with a customized approach to medical fitness center development and management. Their turnkey method simplifies the development and management process, allowing clients to focus on other areas of their business.

The Member Services Supervisor is responsible for providing leadership and supervision to the Member Services, Massage, Pro Shop, Childcare, and/or Sales departments. They ensure all departments deliver an exceptional member experience and provide the highest level of customer service to members, guests, and prospects.

Essential Duties And Responsibilities

1. Provide leadership and supervision to supervisors, coordinators, and associates in all managed departments.
2. Promote and effectively sell memberships and all ancillary services, including personal training, massage therapy, medically-integrated programs, and nutrition services.
3. Assist the Center Director with daily center operations and provide leadership in their absence.
4. Maintain knowledge of all events and activities promoted within the center and assist with marketing efforts related to acquiring new memberships, member communication, promotion of ancillary services, and retention.
5. Represent and promote the center in the community by attending and hosting events.
6. Provide regular feedback, conduct interim and annual performance reviews.
7. Hire and train associates across all managed departments.
8. Assist with developing department operating and capital budgets annually.
9. Work Manager on Duty shifts as assigned.
10. Be flexible and accommodating with center hours, work schedules, and appointment scheduling for prospects and members.
11. Other duties as assigned.

Qualifications

1. Bachelor's degree in business, marketing, hospitality, or a healthcare-related field required, unless promoted from within or already in position at the time of application.
2. Minimum 2 years supervisory experience required.
3. Minimum 2 years of experience in sales or customer service required.
4. Excellent sales, marketing, writing, presentation, and tracking skills required.
5. CPR/AED certification required within 90 days of hire (provided by Power Wellness).
6. Excellent interpersonal and communication skills, with the ability to work positively with members.
7. Ability to multi-task and maintain professionalism with high organizational efficiency.
8. Proficient computer skills.

We improve life by delivering excellence in health, fitness & wellness management.

Core values: Integrity, Excellence, Humanity, Passion, Creativity, Humility

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services