Member Services Supervisor

VirtualVocations; City of Syracuse (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading remote job platform is seeking a Supervisor, Member Services to manage a team and enhance member experiences. The ideal candidate will have a background in call center operations and supervisory experience, fulfilling regulatory compliance while improving service delivery. This role is fully remote with an emphasis on leadership and member engagement.

Qualifications

• 3-5 years' experience in a call center environment.
• 1-2 years supervisory experience.
• Preferred 5-7 years of experience.

Responsibilities

• Supervises and manages a team to meet performance expectations.
• Handles escalations and complex member inquiries effectively.
• Ensures compliance with regulatory requirements and enhances member experiences.

Skills

Team management

Escalation handling

Regulatory compliance

Customer service

Education

Associate degree or equivalent

Bachelor's degree (preferred)

Job description

A company is looking for a Supervisor, Member Services - Remote.

Key Responsibilities

Supervises and manages a team to meet performance expectations

Handles escalations and complex member inquiries effectively

Ensures compliance with regulatory requirements and enhances member experiences

Required Qualifications

Associate degree or equivalent combination of education and experience

3-5 years' experience in a call center environment

1-2 years supervisory experience

Preferred Bachelor's Degree or equivalent combination of education and experience

Preferred 5-7 years of experience