Member Services Staff (Maple Location)

Ymca; Portage (MI); On-site; USD 16,000 - 22,000; Part time

Benefits offered by this job

Paid sick leave

12% Funded Retirement Savings

Free Family Membership and program/ACT

Job summary

YMCA of Greater Kalamazoo is seeking a part-time Member Services Staff at the Maple Location to support member retention, sales, and service at Welcome Centers in Maple and Portage. The role requires early mornings, with additional evening and weekend shifts, reporting to the Association Membership Director.

You will engage with members, process transactions, and promote YMCA programs while upholding YMCA values and policies.

Qualifications

• Excellent service to members, guests, and staff via in person, phone, and email.
• Process daily membership transactions, enrollments, auditing, and financial transactions.
• Assist with health screenings and security verifications as needed.
• Build relationships and promote YMCA programs within the community.

Responsibilities

• Provide excellent member/service experiences at Welcome Centers.
• Process tours, member database revisions, and program enrollments.
• Maintain building security and conduct health screenings as required.
• Engage with the community to highlight YMCA value and programs.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Microsoft Office

Education

CPR and First Aid certification

New Staff Orientation, Listen First Training, and Child Abuse Prevention Training

Blood Borne Pathogens Training

Tools

Membership management software

Resource scheduling software

Job description

YMCA OF GREATER KALAMAZOO JOB DESCRIPTIONJob Title: Member Services Staff (Maple Location)Status: Part-TimePay Rate: $13.73Available Shifts: Monday-Friday 4:45 am to 9:00 amReports to: Association Membership DirectorPosition Summary:Under the guidance of the Association Membership Director, this position is responsible for member retention, sales, and service at the Welcome Centers of the YMCA of Greater Kalamazoo (Maple and Portage locations). These responsibilities should be accomplished in accordance with the YMCA Mission and the general operational policies and procedures of the YMCA of Greater Kalamazoo. This position works independently under general direction and is expected to determine how to accomplish tasks efficiently. Early morning, evening, and weekend shift work is expected.Success in this position will be measured, in part, by 1) annual department goals being met, 2) customer/family satisfaction being rated high as determined by statistical survey data, 3) knowledgeable in YMCA operations, programs and services, and 4) functional responsibilities being satisfactorily met.Our Culture:Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.Essential Functions:The listed functions are representative of the attributes necessary for successful performance of the position. Substitution of comparable training or abilities, as well as reasonable accommodations for persons with disabilities, will be taken into consideration.Provides excellent service to members, guests, program participants, and staff through in person interactions, phone calls, and email communications.Processes daily membership transactions including tours, member database revisions, program enrollment, auditing, financial assistance processing, and financial transactions.Ensures building security; performs health screenings and identification verifications as necessary.Effectively responds to concerns, suggestions, and complaints with the goal of ensuring a positive experience in accordance with all applicable YMCA policies.Develops awareness and an atmosphere of support for the YMCA and its programs within the community.Builds relationships; helps members connect with the YMCA community and highlights the value and importance of Y membership.Demonstrates and communicates the YMCA Mission, purpose, goals, policies and standards to staff, volunteers, members, guests, and program participants.Staffs desk in accordance with staff schedule as developed by Association Membership Director; fills additional shifts as needed.Performs other duties as assigned by the Association Membership Director.YMCA Competencies (Leader)Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill community needs.People Oriented: Seeks first to understand the other person’s point of view and remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.Results Oriented: Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments, and transfers learning from one situation to another.Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process.Benefits:Paid sick leave12% Funded Retirement SavingsFree Family Membership and program/activity discountsQualifications:Education/Training/Certifications:CPR and First Aid certification within 90 days of employmentNew Staff Orientation, Listen First Training, and Child Abuse and Prevention Training within 30 days of employmentBlood Borne Pathogens Training within 30 days of employmentChild Abuse Prevention & Child Abuse Prevention and Reporting AwarenessTechnical Knowledge/Skills:Excellent communication, interpersonal, and problem-solving skills.Proficiency in Microsoft Office suite word processing, spreadsheets, and other basic computer functions. Experience in membership management and resource scheduling software preferred.Ability to connect with people of diverse backgroundsSpanish or other commonly spoken language desiredProficiencies and Professionalism:Language Skills – Ability to:Read, analyze, and interpret general and technical business communications and licensing manualsEffectively present information and respond to inquiriesCommunicate effectively at all levels with staff, members and volunteersMathematical Skills – Ability to:Accurately calculate percentages and discountsKeep accurate timesheetsCognitive Skills – Ability to:Solve practical problems, while considering various impacting factorsInterpret instructions in variety of written or oral formatsWork Performance Skills – Ability to:Organize, prioritize and manage tasks with limited supervisionCooperatively balance department and organizational goalsBe an effective team memberExercise professional judgmentMake good, sound decisions and take decisive action when called to do soConsistently and positively interact with customers and coworkersDemonstrate willingness to learn, accept responsibility, take initiative and be flexibleMaintain confidentialityRepresent the YMCA in a professional manner both inside and outside the YMCA through a positive and well-motivated attitude and support of YMCA programs, mission, and goalsExhibit the core values of Integrity, Health, Collaboration, and DiversityWork Environment and Physical Demands:Ability to walk, stand, and sit for long periods of time.Exposure to communicable diseases utilizing appropriate PPE.Must be able to lift and carry supplies weighing up to 20 pounds.Ability to stand or sit while maintaining alertness for several hours at a time.Position may require bending, leaning, kneeling, and walking.Ability to speak concisely and effectively communicate.Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergencyAbility to view/enter data on a computer monitor for long periods of time.Ability to observe/evaluate facility and groups of customers/staff by sight and sound.