Lead Teller - East Jefferson Branch

University of Virginia Community Credit Union; Charlottesville (VA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, Vision

Retirement Plan Contribution up to 7%

Life Insurance

Long-Term Disability

Health & Wellness Spending Account

Tuition Reimbursement

Employee Loan Discounts

Paid Time Off 16 days

13 company paid holidays

Family Forming Leave

Volunteer Time Off

Job summary

University of Virginia Community Credit Union is seeking a Lead Teller to educate Members on financial products and services while maintaining accurate cash handling, vault and ATM operations, and daily transaction processing. The role emphasizes exceptional service, adherence to policies, and teamwork within a branch setting.

Candidates should have 2-3 years of related experience, strong communication, and the ability to work in a fast-paced environment, with basic accounting skills.

Qualifications

• Minimum of 2-3 years of related experience is required.
• Exceptional communication skills.
• Approachable and friendly demeanor.
• Thrives in a fast-paced environment.
• Basic accounting skills.

Responsibilities

• Serve Members promptly and professionally.
• Educate and refer Members to credit union resources.
• Refer products and services to Members.
• Process deposits, withdrawals, and other banking transactions.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, enter deposits into computer records.
• Coach and mentor teller staff.
• Balance cash drawer at end of shift and resolve discrepancies.

Skills

2-3 years experience

Exceptional communication

Approachable and friendly

Fast-paced environment

Basic accounting skills

Job description

Description

University of Virginia Community Credit Union

Working together to strengthen the financial wellness of our members and local communities.

At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us.

SUMMARY

Successful Lead Teller employees educate Members on financial products and services that may enhance achievement of Members’ personal financial goals, make Member referrals to other financial specialists within the Credit Union, and work to continually build positive relationships with our Members. You will also provide exceptional Member service by accurately and efficiently managing the day-to-day branch currency including vault, cash drawers, ATM machine(s), and cash dispense/recycler machines while performing financial transactions in accordance with Credit Union policies and procedures.

DUTIES AND RESPONSIBILITIES

• Ensure Members are promptly and professionally served
• Actively educate and refer Members to resources available within the Credit Union
• Refer products and services to our Members
• Process transactions such as deposits and withdrawals as well as other banking transactions
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsements, and enter deposits into computer records
• Serve as a resource to and escalation point for the teller staff, assisting with coaching and mentoring
• Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary

QUALIFICATIONS

• A minimum of 2-3 years of related experience is required
• Exceptional communication skills
• Approachable and friendly
• Thrive in a fast-paced environment
• Basic accounting skills

BENEFITS

• Health, Dental, Vision
• a company Retirement Plan Contribution of up to 7% after the first year of employment
• Employees are eligible for Life Insurance
• Long-Term Disability
• Health & Wellness Spending Account
• Tuition Reimbursement
• Employee Loan Discounts
• Full-time employees accrue Paid Time Off starting with 16 days accrual annually
• 13 company paid holidays
• Employees are also eligible for Family Forming Leave
• Volunteer Time Off

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union & Member Options, LLC, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.