Member Services Specialist

Indiana Municipal Power Agency; Carmel (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) plan

Paid time off

Tuition reimbursement

Development opportunities

Wellness reimbursements

Job summary

Indiana Municipal Power Agency, headquartered in Carmel, IN, is seeking a disciplined professional to maintain relationships with IMPA’s member communities and deliver training and programs to support them and raise IMPA visibility.

The role is full-time in the Member Services Department, requiring travel up to 70% within Indiana and occasional overnight stays, with a focus on coordinating meetings, developing presentations, and supporting annual member services activities and budget.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Electric utility experience.
• Customer service experience, preferably in public power.
• Strong written, verbal and interpersonal communication skills.
• The ability to travel at least 70% of the time, primarily work-day trips within the state of Indiana and periodically overnight.

Responsibilities

• Maintaining steady contact with IMPA Member communities, IMPA Commissioners, local elected officials, and member utility staff.
• Coordinating the development of meeting presentations to educate members, their staff, city/town officials, the media and customers about IMPA and public power
• Overseeing the IMPA Safety and Training program
• Assisting with development and management of annual Member Services activities and budget

Skills

Bachelor’s degree

Electric utility experience

Customer service

Communication skills

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

Indiana Municipal Power Agency is a joint action agency created by Indiana’s municipal utilities to provide their complete wholesale power supply and electric transmission delivery. IMPA’s headquarters are located in Carmel, Indiana. At IMPA, we support 61 communities in Indiana and Ohio through providing low-cost, reliable, and environmentally responsible electricity, as well as a variety of other services to help in the overall success of each town or city.

Our team is seeking an individual who will help maintain relationships with our member communities and provide relevant training and programs to support them and build awareness of IMPA and its 61 members. This is a full-time position that will be a part of IMPA’s Member Services Department.

What You’ll Bring to the Table:

• Bachelor’s Degree or equivalent combination of education and experience
• Electric utility experience
• Customer service experience, preferably in public power
• Strong written, verbal and interpersonal communication skills
• The ability to travel at least 70% of the time, primarily work-day trips within the state of Indiana and periodically overnight.

What You’ll Be Doing:

• Maintaining steady contact with IMPA Member communities, IMPA Commissioners, local elected officials, and member utility staff.
• Coordinating the development of meeting presentations to educate members, their staff, city/town officials, the media and customers about IMPA and public power
• Overseeing the IMPA Safety and Training program
• Assisting with development and management of annual Member Services activities and budget

What We’re Excited to Share with You:

• Excellent benefits package including family health, dental and vision insurance, 401(k) plan, paid time off, and a competitive salary
• Tuition reimbursement and a wide range of development opportunities
• Wellness reimbursements
• A collaborative and supportive team that is eager to help you succeed

Qualified applicants are encouraged to apply by e-mail at [e-mail] or to: Human Resources, Indiana Municipal Power Agency, 11610 North College Avenue, Carmel, IN 46032.