Member Services & Sales Lead Part Time

AdventHealth; Wesley Chapel (FL); On-site; USD 30,000 - 38,000; Part time

Job summary

A community-focused healthcare organization is seeking a part-time member services representative at AdventHealth Wesley Chapel. This role centers on sales, relationship management, and community outreach to promote services and enhance member engagement. Ideal candidates will have sales experience and a commitment to service excellence, contributing to a welcoming environment for clients and their families.

Benefits

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• Two years of experience in sales and customer service.
• Current American Heart Association BLS Certification or RQI.
• Must renew certification quarterly.

Responsibilities

• Coordinates corporate and community outreach efforts.
• Engages in sales of memberships and services.
• Builds and retains relationships with clients.

Skills

Sales proficiency

Customer service

Networking

Education

High School diploma

Job description

All the benefits and perks you need for you and your family:

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part time

Shift :Days

The community you’ll be caring for: AdventHealth Wesley Chapel

• From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness.

• Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health

• 50,000 sq ft community Health & Wellness Center

• Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.

• Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times

• AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence.

• Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco.

The role you’ll contribute:

Reporting to the Member Services Supervisor and Member Services and Business Manager at the Health & Wellness Center (HWC) at AdventHealth Wesley Chapel (AHWC), coordinates corporate and community outreach efforts to facilitate corporate memberships and alliances and build relationships within our community. Engages in the activities of internal and external membership sales, as well as the front desk, café and logo shop to ensure that optimum efficiency and customer service is provided to members and guests. Also sells HWC memberships to individuals, families and corporations and represents the HWC and AHWC at community events, civic organizations, etc. Builds and retains relationships with existing members and clients in an effort to assist with stabilizing membership base and improving retention. Works collaboratively with the HWC Director, Marketing team, and Member Services team to create a sales and marketing strategy for the promotion of services in the community, to corporations and to physicians. Establishes, enhances and maintains corporate partnerships. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Pursues new relationships, and contacts potential clients/members via cold and warm calls, at events and conferences, and through community connections and networking functions, i.e., Chamber of Commerce, Rotary, etc. Works with local business managers, human resources/benefit managers at local businesses to inform them of the features and benefits of HWC membership and services and negotiates closure.

• Develops strategy and material(s), in collaboration with the HWC Director, Member Services and Business Manager, HWC Marketing team for programs and presentations suited to prospective members/clients, and their organizations, in order to deliver maximum sales results. Presents product specifics and health and wellness information to small groups ranging from general public to local businesses, schools and civic organizations.

• Participates in local events, health fairs, benefits fairs, etc., or may help coordinate other Member Service team to cover special events. Coordinates the transport and set up of display and presentation materials, handouts, and equipment. Attracts and presents to prospective clients/members in a way that honors the Mission of AdventHealth and our vision.

Qualifications

The expertise and experiences you’ll need to succeed:

• High School graduate upon hire

• Two years of experience in sales and customer service upon hire

• Current American Heart Association BLS Certification or RQI required upon hire, then renewed quarterly following RQI protocols

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Wesley Chapel

Schedule: Part-time

Shift: 1 - Day

Req ID: 25021935

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.