Member Services Representative (Westfield)

HFP Westfield, LLC; Town of Westfield (NY); On-site; USD 11,365 - 16,186; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan eligibility

Free PF Black Card gym membership

Opportunities for growth

Job summary

HFP Westfield, LLC is seeking a Member Service Representative in the Town of Westfield, New York. The role requires exceptional customer service skills and the ability to handle retail transactions accurately. You'll greet members and guests, anticipate their needs, and maintain a clean environment.

The candidate must be at least 18 years old and willing to become CPR/AED certified. The position offers benefits including medical coverage for full-time staff and a free gym membership.

Qualifications

• 18 years of age or older.
• Ability to pass a background check.
• Willingness to become CPR/AED Certified.

Responsibilities

• Greet members/guests with confidence and professionalism.
• Provide efficient customer service while maintaining accuracy.
• Execute retail transactions and drive sales goals.
• Conduct cleaning and sanitizing of the club and equipment.

Skills

Customer service skills

Self-starter

Dependable punctuality

Basic computer proficiency

Job description

Member Service Representative

Pay type: Hourly | Pay Rate: $10/hr

Essential Duties & Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high‑energy, and professionalism.
• Anticipate members’/guests’ needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Answer phones promptly and in a friendly manner; assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem‑solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Conduct regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Answer questions regarding business procedures and policies accurately and in a customer‑friendly way.
• Be subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Skills

• Superior customer service skills, preferably 6–12 months of face‑to‑face customer service experience.
• Self‑starter who takes initiative with minimal direction and supervision.
• Dependable punctuality and solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications

• Must be 18 years of age or older.
• Ability to pass a background check.
• Willingness to become CPR/AED Certified prior to gaining employment and maintain certification while employed.

Physical Demands

• Continual standing and walking throughout the club during shifts.
• Frequent talking in person or on the phone during shifts.
• Ability to lift up to 50 pounds.
• Encounter with toxic chemicals during shift for cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching required to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance for full‑time staff (minimum 30 hours per week).
• 401(k) plan eligibility after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.