Member Services Representative (Steeplechase)

HFP Steeplechase, LLC; North Carolina; On-site; USD 11,365 - 16,186; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan eligibility

Free PF Black Card gym membership

Opportunities for growth

Job summary

HFP Steeplechase, LLC is looking for a Member Service Representative to join their team. The role involves greeting members, delivering outstanding customer service, and handling transactions efficiently. Candidates must possess excellent communication skills and customer service experience.

The position offers benefits such as medical, dental, and vision insurance for full-time staff, along with opportunities for personal and professional growth. Applicants should be dependable and capable of meeting various physical demands associated with the job.

Qualifications

• 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction.
• Punctual and dependable with a solid work ethic.

Responsibilities

• Greet members/guests confidently and professionally.
• Deliver efficient customer service in a fast-paced environment.
• Execute retail transactions accurately and drive sales goals.

Skills

Customer service skills

Communication skills

Problem-solving skills

Computer proficiency

Job description

Job Title: Member Service Representative

Pay type: Hourly & Pay Rate: $10/HR

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness.

Team Values

• People– we genuinely care about our team and members
• Fun– we enjoy the work
• Honesty– we lead with integrity
• Accountability– we own the outcome
• Drive– we take initiative

Essential Duties & Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate members/guests need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem‑solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Answer questions regarding business procedures and policies accurately and in a customer‑friendly way.

Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Minimum Skills

• Superior customer service skills, preferably 6‑12 months of face‑to‑face customer service experience.
• Self‑starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications

• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain certification while employed.

Physical Demands

• Continual standing and walking throughout the club during shift.
• Frequent talking in person or on the phone.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required.

Benefits of Joining Our Team

• Medical, Dental, and Vision Insurance for Full‑time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

Employment Eligibility Verification

As part of our hiring process, we use the E‑Verify system to confirm that new employees are legally authorized to work in the United States.

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.