Member Services Representative - Weekends 12:00pm-7:30pm

First National Bankers Bank; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the fitness sector is seeking a Member Services Representative to enhance member experience through exceptional customer service. The role involves greeting members, handling front desk duties, and providing assistance in a positive and professional manner, along with obtaining necessary certifications. This full-time position requires individuals who have a passion for fitness and posses strong interpersonal skills.

Qualifications

• Exceptional customer service skills; ability to interact positively with members and co-workers.
• Must be 18 years of age or older and obtain CPR/AED certification.

Responsibilities

• Greet and assist members, prospective members, and guests.
• Handle front desk activities including answering phones, checking members in, and new member sign-ups.
• Maintain a clean and welcoming club environment.

Skills

Customer service

Positive attitude

Reliability

Diplomacy

Energetic

Education

High school diploma/GED equivalent

Job description

Join to apply for the Member Services Representative - Weekends 12:00pm-7:30pm role at First National Bankers Bank

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Join to apply for the Member Services Representative - Weekends 12:00pm-7:30pm role at First National Bankers Bank

MEMBER SERVICES REPRESENTATIVE - Monday-Friday 12:00pm-7:30pm - JOB DESCRIPTION

FLSA Status: Non-Exempt (Hourly)

Reports to: General Manager

Special Requirements:

• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
  
  
  

SUMMARY DESCRIPTION

The Member Services Representative be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answering phones in a friendly manner and assist callers with a variety of questions.
• Checking members into the system.
• New member sign-up.
• Taking prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Perform cleaning duties as required to maintain cleanliness of the club
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency
• Must obtain Tanning Certification within time frame required by company.

QUALIFICATIONS / REQUIREMENTS

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• A passion for fitness and health
• Upbeat, professional and positive attitude
• Punctuality and reliability and must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Hard working, enthusiastic and energetic
• High school diploma/GED equivalent required.
• Must be 18 years of age or older
  
  
  

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

ENVIRONMENT: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

PHYSICAL: Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

Note: We participate in E-Verify for all Utah locations.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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