Member Services Representative Weekends 11am 7pm

Planet Fitness - NJ/MA One World Fitness; Westmont (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to create a welcoming environment for members and guests. In this role, you will deliver exceptional customer service, handle front desk operations, and assist with member sign-ups and inquiries. Your upbeat attitude and strong communication skills will help foster a positive experience at the club. If you are passionate about fitness and enjoy helping others, this position offers a fantastic opportunity to be part of a dynamic team in a thriving fitness community.

Qualifications

• Customer service background preferred with a passion for fitness.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.
• Maintain cleanliness and respond to member inquiries promptly.

Skills

Customer Service Skills

Listening Skills

Problem-Solving Skills

Positive Attitude

Punctuality

Education

High School diploma/GED

Tools

Basic Computer Proficiency

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the system.
5. New member sign-up.
6. Take prospective members on tours.
7. Facilitate needed updates to member’s accounts.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
9. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.