Member Services Representative Weekend Mornings

Planet Fitness - aFIRM, LLC; Lincoln (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative to enhance member experience at their Lincoln location. The role requires excellent customer service skills, punctuality, and a passion for health and fitness. You'll engage with members, facilitate memberships, and maintain a positive environment.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and answer phone inquiries.
• Assist in maintaining club cleanliness.

Skills

Customer service skills

Basic computer proficiency

Strong listening skills

Problem solving

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

Saturday - Sunday 6am - 2pm

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.