Member Services Representative/Weekend/Mornings

Pinnacle Fit Clubs LLC; Arlington Heights (IL); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Member Services Representative to create a welcoming environment for members and guests. This part-time role focuses on delivering exceptional customer service, managing front desk activities, and ensuring a clean and friendly club atmosphere. The ideal candidate will demonstrate reliability, strong customer service skills, and a positive attitude. Join a team that values its members and offers great benefits, including a free membership and health insurance. This is an exciting opportunity to make a difference in the fitness community!

Benefits

FREE Black Card Membership

Paid Time Off (PTO)

Health Insurance

Dental

Vision

Life/AD&D

401k plan after 3 months

Qualifications

• Exceptional customer service skills, preferably in fitness.
• Background check clearance and reliability are essential.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and assist with member inquiries.

Skills

Customer service skills

Punctuality

Reliability

Leadership skills

Basic computer skills

Problem-solving skills

Job description

Join to apply for the Member Services Representative/Weekend/Mornings role at Pinnacle Fit Clubs LLC

2 days ago Be among the first 25 applicants

The Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Schedule

• Part Time
• Saturday - Sunday: 7:00 AM to 3:00 PM
• 8-hour shift

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update members' accounts as needed.
• Respond to member questions and concerns professionally, escalating when necessary.
• Assist in maintaining the cleanliness of the club.

Benefits

• FREE Black Card Membership
• Paid Time Off (PTO)
• Health Insurance (first of the month following hire)
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vision
• Life/AD&D
• Voluntary Short and Long Term Disability
• 401k plan after 3 months of service

Qualification Requirements

• Background check clearance
• Punctuality and reliability
• Customer service skills, preferably in fitness
• Leadership, diplomacy, and listening skills
• Basic computer skills
• Positive attitude and enthusiasm
• Strong problem-solving skills

Physical Demands

• Standing and walking during shift
• Talking in person and on the phone
• Occasionally lift up to 50 lbs
• Occasional exposure to chemicals

How To Apply

If interested, submit your resume or complete our application via the Apply Now section. We review applications continuously and contact the best candidates until the position is filled. Thank you for your interest!

E-Verify STATEMENT

We are an E-Verify company. All selected candidates will undergo E-Verify to confirm legal employment eligibility in the U.S.

Eoe Statement

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.