Member Services Representative Weekend

Planet Fitness; Belvidere (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative to create a positive experience for members and guests. Responsibilities include greeting visitors, managing front desk activities, and maintaining club cleanliness. Ideal candidates will have a passion for fitness, strong customer service skills, and a positive attitude. Join a team that values motivation and community in a Judgement Free Zone.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including checking in members.
• Respond to member questions and concerns professionally.

Skills

Customer service

Basic computer skills

Listening skills

Positive attitude

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.

Facilitate updates to members’ accounts as needed.

Respond to member questions and concerns professionally and promptly, escalating to the Assistant Manager or Manager as necessary.

Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are essential.
• Excellent customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and solve problems.
• Diplomatic in all interactions, using appropriate language and behavior.
• High School diploma or GED required.
• Must be 18 years or older.

Physical Demands

• Standing and walking continually during shifts.
• Talking in person or on the phone throughout the shift.
• Occasionally lifting up to 50 lbs.
• Occasionally encountering toxic chemicals.

Join the Club

At Planet Fitness, we aim to enhance people's lives with an affordable, high-quality fitness experience. We are a growing franchise with over 2,000 locations across the US and internationally. We seek motivated, inspiring, and fun-loving individuals to join our team and help cultivate the Judgement Free Zone.

Our mission is to provide members with a tool to inspire and motivate. If you want to make a difference in someone's life, consider joining us. Add your mojo to the Judgement Free Zone and enjoy the rewarding feeling of making a difference on our Planet.

Find Your Fit

Search for a club opportunity near you to find your perfect fit.

Employees at franchise locations are employed by the franchisee and not by PFHQ, which does not control employment matters for franchisees. Each franchisee is responsible for compliance with applicable laws.