Member Services Representative Weekday Overnight

Excelfitness; Dunn (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to join their team. This role is crucial in promoting a welcoming and clean environment for members, ensuring high levels of customer service and adherence to company standards. Responsibilities include monitoring club cleanliness, conducting audits, and assisting with member inquiries. With flexible pay options and a supportive work environment, this position offers a fantastic opportunity to grow within a dynamic team. If you are motivated, organized, and passionate about fitness, this role is perfect for you!

Benefits

Flexible pay options

Free Planet Fitness Black Card Membership

Confidential counseling through Employee Assistance Program (EAP)

Paid Time Off (PTO)

Parental Leave

Health Insurance for eligible employees

Qualifications

• Must be at least 18 years old.
• Familiarity with company values and brand standards.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Communicate effectively with members, ensuring high customer service levels.
• Audit and balance cash drawers daily.

Skills

Customer Service

Communication Skills

Teamwork

Organization

Education

High School Diploma or Equivalent

Tools

Excel

Job description

Member Services Representative Weekday Overnight

Join to apply for the Member Services Representative Weekday Overnight role at Excel Fitness.

Position:

Member Services Representative - Front Desk

Reports to:

General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department:

Operations

Purpose:

Help promote our Judgement Free Zone by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and Responsibilities:

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Ensure all proper training has been completed for safe and efficient operation.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club inspections, complete cleaning tasks, and re-inspect as needed.
• Process and review daily club activity paperwork, filing appropriately.
• Audit and balance cash drawers daily.
• Update and review daily club reports and complete data entry documents.
• Maintain and clean the front entrance to provide a welcoming environment.
• Adhere to company policies and guidelines, addressing minor infractions.
• Provide a safe and secure environment for members.
• Communicate effectively with members, ensuring high customer service levels.
• Stock retail and promotional items for the following shift.
• Understand and adhere to company standards, audit daily paperwork, and help resolve customer issues.
• Audit club inventory and communicate with management on inventory orders.
• Stay updated on certifications and training courses.
• Promote, tour, and assist prospects and potential members.
• Assist management with club promotions, training, and operational strategies.
• Ensure compliance with all legal and insurance requirements.
• Operate and assist with equipment like Tanning, hydro, and Total Body Enhancement, following all procedures.

Qualifications:

• Must be at least 18 years old.
• HS diploma or equivalent required.
• Familiarity with Excel, company values, and brand standards.
• Excellent communication skills.
• Team-oriented, motivated, and organized.

Benefits & Perks:

• Flexible pay options with MyFlexPay.
• Free Planet Fitness Black Card Membership.
• Confidential counseling through Employee Assistance Program (EAP).
• Paid Time Off (PTO), Parental Leave, and Health Insurance for eligible employees.

Other Details:

• Work environment involves routine use of standard office equipment; noise levels may be loud.
• Physical demands include standing, walking, lifting, and vision requirements.
• Position type: Full-time or part-time, non-exempt, with variable hours.
• Excel Fitness is an Equal Opportunity Employer.
• Additional duties may be assigned as needed.