Member Services Representative -Week nights - Bittner YMCA

YMCA of the Iowa Mississippi Valley; Davenport (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading organization as a Member Services Representative, where you will provide outstanding customer service to members of the YMCA. This role focuses on welcoming guests, helping with membership inquiries, and fostering community within the facility. Enjoy flexible schedules, competitive wages, and a generous range of perks, including free membership and discounts.

Benefits

Free individual YMCA membership

25% discount on childcare

Free Employee Assistance Program (EAP)

Y Retirement Fund with 12% employer contribution

Tuition Assistance

Flexible schedules

Career development opportunities

Qualifications

• Must be 18 years or older and able to stand/sit for 4 hours.
• Must possess CPR/AED/FA certification or be willing to obtain it.
• Ability to lift up to 30 pounds occasionally.

Responsibilities

• Provide exemplary customer service to members and visitors.
• Conduct facility tours and assist in membership registration.
• Handle membership safety concerns and issue resolution.

Skills

Customer service

Active listening

Relationship building

Tools

Operations software

Job description

Cris B., Member Services Representative says "My favorite part about working at the Y is meeting all the different people who come in - seeing new faces and building relationships everyday is rewarding."

SCHEDULE: Mon - Fri evenings 4pm/5pm -close, couple of nights/week

PAY RATE: $12.50/hr

The Member Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi Valley.

• Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
• Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
• Building relationships with members, fostering connections within our YMCA community.
• Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
• Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
• Handling membership and safety concerns, addressing any issues promptly and appropriately.

Perks of working at the Y!

• Free individual YMCA membership! Discounts on programs
• Child Care discount 25% (must work min 20 hrs/week to qualify); Summer Camp discounts
• Free Employee Assistance Program (EAP) Program
• Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
• Eligible to participate in 403B savings account through Y Retirement Fund
• Tuition Assistance
• Competitive Wages
• Flexible Schedules
• Career Development

We are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission. Must be able to obtain CPR/AED/FA certification (classes provided through the YMCA). Must be 18 yrs or older and able to stand and/or sit for at least 4 hours at a time every day. Must be able to lift up to 30 pounds occasionally. Possess the ability to walk and climb stairs and be capable of navigating through the facility and be able to talk, hear and see regularly.

The YMCA of the Iowa Mississippi Valley is a 4-star rated Charity Navigator employer for over 16 years. "Only 2% of the charities we evaluate have received at least 11 consecutive 4-star evaluations, indicating that YMCA of the Iowa Mississippi Valley outperforms most other charities in America." - Charity Navigator. We have also been voted "Best in the QC" by Locals Love Us several years in a row.