Member Services Representative – Temporary

The Woodruff Arts Center; Atlanta, Northern (GA, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

The Woodruff Arts Center's High Museum of Art seeks a temporary full-time Member Services Representative to support the Call Center, driving membership sales and delivering excellent service. Work schedule is Monday–Friday, 9am–5pm with an hourly rate of $15.

Requirements include 2+ years of customer service or sales experience; a college degree is preferred but not required; bilingual Spanish is a plus. Responsibilities include answering inquiries, promoting memberships, maintaining Tessitura

Qualifications

• 2+ years of customer service and/or sales experience
• College degree preferred but not required
• Bilingual proficiency in Spanish preferred

Responsibilities

• Promote membership sales through inbound and outbound calls
• Meet monthly sales goals established by Director
• Answer member and non-member calls; assist with inquiries and issues
• Communicate accurate and timely information to members and the public about exhibitions, events, programs
• Respond to questions regarding current membership promotions
• Learn and maintain proficiency in Tessitura
• Provide feedback to supervisors on promotions, member concerns, and program effectiveness
• Coordinate with supervisors to arrange coverage for time off
• Contribute to a team-oriented customer service environment

Skills

Customer service

Sales experience

Communication skills

Spanish bilingual

Education

College degree preferred

Tools

Tessitura

Job description

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.

Reports to: Manager, Membership Operations FLSA: United States of America (Non-Exempt) Employment Status: Temporary/Full time

ABOUT THE HIGH

The High brings art, ideas, and people together to amplify the importance of artistic expression, envision a better future, and positively change Atlanta. Our work is rooted in five guiding ambitions: Growth, Inclusivity, Collaboration, Connectivity, and Optimism. These values shape our programs, partnerships and the way we work together. Candidates who are energized by these aspirations will find a meaningful and supportive home at the High.

ABOUT THE ROLE

This temporary position will support increased staffing needs during the holiday season. The Member Services Representative, Membership, will assist in the High Museum of Art's Call Center in customer service and membership efforts.

WORK SCHEDULE: Monday - Friday, 9am - 5pm HOURLY RATE: $15

WHAT YOU WILL DO:

• Membership Sales & Customer Interaction (40%)
  • Promote membership sales through inbound and outbound calls
  • Meet monthly sales goals established by Director
  • Answer member and non-member calls; assist with inquiries and issues
  • Communicate accurate and timely information to members and the public about exhibitions, special events, programs, lectures, films, etc
  • Respond to questions regarding current membership promotions
• Communication & Product Knowledge (40%)
  • Learn and maintain proficiency in Tessitura
  • Provide feedback to supervisors on promotions, member concerns, and program effectiveness
  • Stay informed on internal materials (manuals, HIGHLife/HMA Magazine, etc.) as well as daily instructions from supervisors
  • Demonstrate professional courtesy to colleagues and consistently practice proper phone etiquette
• Administrative (20%)
  • Maintain appearance and organization of the Member Services Support Line area; ensure brochures and information are current and well stocked
  • Assist supervisor with mailings, ticket orders, and related administrative tasks
  • Coordinate with supervisor to arrange coverage when requesting time off
  • Contribute to a team-oriented customer service environment

WHAT WILL WE EXPECT OF YOU:

• Recognize customer needs and concerns and respond promptly and professionally
• Adapt quickly to changing priorities and daily operational needs
• Perform effectively under pressure while maintaining a high level of customer service
• Engage customers and foster enthusiasm for membership programs and museum offerings
• Work collaboratively and contribute positively to a team-oriented environment

Education and Experience

2+ years of customer service and/or sales experience College degree preferred but not required Bilingual proficiency in Spanish preferred

Language Skills

• Excellent verbal and written communication skills
• Ability to interpret and follow a variety of instructions provided in written and verbal formats

Mathematical Skills

• Utilize basic math skills to accurately process membership sales, calculate discounts, verify payments, and maintain accurate transaction records.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer Some standing, walking, bending, frequent use of hands, stooping and light lifting (up to 10 pounds)
• The noise level in the work environment is usually moderate

Employment

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.