Member Services Representative Sub

Excel Fitness; Roanoke Rapids (NC); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

PTO

Parental Leave

Health Insurance

Job summary

Planet Fitness, Inc. is seeking a friendly Member Service Representative Sub to fill in for shifts and support the front desk.

You will help create a positive member experience through outstanding service and keep the club clean and welcoming. The role involves assisting with member check-ins, tours, and new account sign-ups, updating member information, and addressing questions in a timely, professional manner.

Qualifications

• Excellent customer service skills and professionalism.
• Able to be on-call to cover shifts.
• Must be 18 years or older and have HS diploma.

Responsibilities

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Check members into the system and assist with tours and new account sign-up.
• Facilitate updates to member accounts and respond to questions or concerns promptly.
• Maintain detailed cleaning in all areas of the facility.
• Elevate issues to Assistant Manager or Manager as needed.

Skills

Customer service

Punctuality

Reliability

Professional communication

Team player

Education

High School diploma/GED

Job description

Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

Provide an exceptional customer service experience by filling in for available shifts when needed.

Responsibilities include:

• Be on call to assist with shift coverage, as needed
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players