Member Services Representative

Planet Fitness; Virginia Beach (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free Black Card Membership

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

MyFlexPay

Job summary

Planet Fitness, a franchise group Excel Fitness, is seeking a front desk team member to deliver exceptional member service and support sign-ups at our Virginia Beach clubs. You will check members in, assist with account updates, and uphold cleanliness and safety standards in a fast-paced environment.

Ideal candidates possess a high school diploma or GED, are 18+, and demonstrate reliability, strong communication, and a friendly, professional demeanor toward members and coworkers.

Qualifications

• Provide an exceptional customer service experience.
• Check members into the system and guide tours for new sign-ups.
• Assist with account updates and respond to member questions promptly.

Responsibilities

• Maintain a clean and welcoming facility.
• Demonstrate positive attitude and professional behavior with members and staff.
• Follow safety and cleaning protocols, including mask requirements.
• Ability to stand and walk for long periods and lift up to 50 lbs.

Skills

Customer service

Communication

Teamwork

Punctuality

Education

High School diploma or GED

Job description

Grow with us!

Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties And Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we’re following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch‑less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!
• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.