Member Services Representative PRN

University Health; San Antonio (TX); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

University Health in San Antonio, TX is seeking a dedicated Member Services Liaison to assist members and providers with issue resolution and information by phone. This role emphasizes HIPAA compliance and high-quality service in all member interactions.

Responsibilities include acting as a liaison to resolve member services issues, provide accurate information by phone, and ensure HIPAA policies are followed across operations in Member Services.

Qualificações

• High school graduation or its equivalency is required.
• One year of college level courses in business, health care administration or related courses is preferred.
• Minimum of one-year HMO experience is preferred.
• Health care problem resolution experience is preferred.

Responsabilidades

• Serves as a liaison to members and providers in resolving member services issues.
• Provides information to Community First Health Plan members by phone.
• Ensures HIPAA compliance in regards to all operations within Member Services.

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

POSITION SUMMARY/RESPONSIBILITIES

Serves as a liaison to members and providers in resolving member services issues. Provides information to Community First Health Plan members by phone. Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) related policies in regards to all aspects of operations within Member Services.

EDUCATION/EXPERIENCE

High school graduation or its equivalency is required. One year of college level courses in business, health care administration or related courses is preferred. Minimum of one-year HMO experience is preferred. Health care problem resolution experience is preferred.