Member Services Representative (PART TIME FRI-SUN 6am-2pm)

Planet Fitness; Wichita (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Member Services Representative to enhance the member experience. This role focuses on delivering exceptional customer service, engaging with members and guests, and managing front desk operations. Ideal candidates should possess strong communication skills, a passion for fitness, and a commitment to creating a welcoming environment. Join a dynamic team dedicated to promoting health and wellness while ensuring members feel valued and supported. This is a fantastic opportunity for those who thrive in a fast-paced, customer-focused setting.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member inquiries.
• Maintain cleanliness and organization of the club.

Skills

Customer service skills

Basic computer proficiency

Problem-solving skills

Communication skills

Empathy

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or General Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Must be able to work weekends.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.