Member Services Representative (PART TIME FRI-SUN 6am-2pm)

Planet Fitness - KS/LA Sutherland Group; Wichita (KS); On-site; USD 25,000 - 40,000; Full time

Job summary

Une entreprise de fitness bien connue recherche un Représentant des Services aux Membres pour offrir une expérience exceptionnelle à ses membres. Le candidat idéal sera chargé d'accueillir les membres, de gérer les inscriptions, et de répondre aux questions des clients. Vous aurez besoin de bonnes compétences en service à la clientèle, d'une attitude positive, ainsi que d'une capacité à résoudre les problèmes.

Qualifications

• Expérience antérieure en service à la clientèle préférée.
• Compétences en informatique de base.
• Doit avoir 18 ans ou plus.

Responsibilities

• Accueillir les membres et gérer les activités liées à l'accueil.
• Répondre aux questions des membres et gérer les préoccupations.
• Maintenir la propreté du club.

Skills

Service à la clientèle

Écoute active

Résolution de problèmes

Attitude positive

Education

Diplôme de high school ou GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or General Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Must be able to work weekends.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.