Member Services Representative Part Time and Full Time

Planet Fitness -; Mentor (OH); On-site; USD 25,000 - 45,000; Full time

Job summary

Join a dynamic team at a forward-thinking fitness company where positivity and personal growth are at the heart of everything we do. As a Team Member, you'll create a welcoming environment for our members, ensuring they receive exceptional service from the moment they walk in. Your role will include greeting members, managing front desk activities, and maintaining the club's cleanliness. With a focus on mentorship and leadership training, this position offers opportunities for advancement in a fun and energetic workplace. If you're passionate about fitness and dedicated to helping others, this is the perfect opportunity for you!

Benefits

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full-time employee health insurance

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.
• Maintain cleanliness and neatness of the club.

Skills

Customer service skills

Basic computer proficiency

Problem-solving skills

Positive attitude

Punctuality and reliability

Education

High School diploma/GED

Job description

Job description

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
5. Facilitate needed updates to member’s accounts.
6. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
7. Assist in maintaining the neatness and cleanliness of the club.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full-time employee health insurance

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.

COVID-19 precautions

Sanitizing, disinfecting, or cleaning procedures in place.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.