Member Services Representative / Part time

Planet Fitness - The Core Group; North Attleborough (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Une entreprise de fitness dynamique recherche un représentant des services aux membres pour offrir une expérience exceptionnelle à ses membres. Le candidat idéal doit avoir un fort sens du service client, de l'énergie et être capable de travailler dans un environnement dynamique, tout en maintenant des standards élevés de propreté et de service.

Qualifications

• Expérience en service client préférée.
• Compétences informatiques de base.
• Doit avoir 18 ans ou plus.

Responsibilities

• Accueillir les membres et les invités, offrant un excellent service client.
• Gérer toutes les activités liées à la réception.
• Répondre aux questions et préoccupations des membres de manière professionnelle.

Skills

Service client

Compétences d'écoute

Résolution de problèmes

Attitude positive

Education

Diplôme de lycée ou équivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.

• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionallylift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.