Member Services Representative Part Time

Planet Fitness; Bloomington (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading fitness center is seeking a Member Services Representative to enhance member experience through outstanding customer service. Responsibilities include front desk activities, member check-ins, and providing assistance to members and guests. Ideal candidates will have a passion for fitness, strong communication skills, and a commitment to excellence.

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Strong listener with the ability to empathize.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering calls and signing up new members.
• Respond to member questions and maintain cleanliness.

Skills

Customer Service

Problem Solving

Empathy

Job description

Member Services Representative Part Time

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)

About the company

Planet Fitness is an American franchisor and operator of fitness centers based in Hampton, New Hampshire.

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