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Member Services Representative (Part Time)

Planet Fitness - IL/PA Rufo Group

Bensalem Township (Bucks County)

On-site

USD 28,000 - 40,000

Full time

27 days ago

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Job summary

A leading fitness company seeks a Member Services Representative responsible for delivering top-notch customer service and creating a welcoming environment for members and guests. This role involves front desk activities, member interactions, and maintaining club cleanliness, ideal for individuals passionate about health and fitness.

Qualifications

  • Customer service background preferred.
  • Must be 18 years of age or older.
  • Exceptional customer service skills.

Responsibilities

  • Greet members and provide exceptional customer service.
  • Handle all front desk activities and assist with member inquiries.
  • Maintain neatness and cleanliness of the club.

Skills

Customer service
Basic computer proficiency
Listening skills
Problem solving

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionallylift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
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