Member Services Representative - Overnight Weekends

Excel Fitness; Goldsboro (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

An established industry player is seeking a dedicated Member Services Representative for overnight shifts. This role is crucial for maintaining club operations and ensuring a welcoming environment for members during late hours. Responsibilities include overseeing cleanliness, conducting inspections, and providing exceptional customer service. Ideal candidates will possess strong communication skills and the ability to work independently. Join a dynamic team that values flexibility and offers a range of benefits, including a free fitness membership and health insurance options. This is an exciting opportunity to contribute to a vibrant fitness community.

Benefits

Flexible payday with MyFlexPay

Free Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off

Parental Leave

Health Insurance

Qualifications

• Must be at least 18 years old.
• Certifications: Tanning, CPR, AED required before working alone.
• Previous experience working overnight preferred.

Responsibilities

• Oversee club operations during overnight hours.
• Ensure club cleanliness and high customer service.
• Conduct audits and maintain compliance with standards.

Skills

Communication Skills

Critical Thinking

Problem Solving

Team-oriented

Microsoft Office Proficiency

Education

High School Diploma or Equivalent

Job description

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Position:

Member Services Representative - Overnight

Reports to:

General Manager (GM)/ Assistant Manager (AM)

Department:

Operations

Purpose:

Execute club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices, and objectives.

Duties And Responsibilities

1. Oversee and maintain club operations during the overnight hours.
2. Monitor and maintain club cleanliness and atmosphere.
3. Conduct regular audits to ensure the store is presentable and up to Excel Standards.
4. Communicate with members and create a high level of customer service.
5. Perform nightly club inspections, complete assigned cleaning or associated tasks, and re-inspect these tasks.
6. Audit club inventory and communicate with GM and Assistant Manager on inventory recommendations.
7. Process and review daily club paperwork and file appropriately.
8. Audit and balance cash drawers daily.
9. Update and review daily club reports and complete data entry as needed.
10. Maintain and clean the front entrance to provide a welcoming environment.
11. Provide a safe and secure environment during overnight hours for all members.
12. Stock retail and promotional items for the next day.
13. Ensure facility compliance with all laws and insurance requirements.
14. Operate and assist members with tanning, hydro, and Total Body Enhancement equipment, adhering to all procedures and paperwork.
15. Stay updated on required certifications and training.
16. Assist GM and AM with club promotions, training, and operational strategies.
17. Supervise other team members as needed, ensuring standards are met.
18. Communicate with, promote, tour, and assist prospects and potential members.

Qualifications

• Must be at least 18 years old or older.
• High school diploma or equivalent required.
• Certifications: Tanning, CPR, AED required before working alone.
• Previous experience working overnight preferred.
• Comfortable working alone and standing for long periods.
• Excellent communication skills.
• Team-oriented, motivated, and organized.
• Critical thinking and proactive problem-solving skills.
• Proficient in Microsoft Office and computer use.

Benefits & Perks

• Flexible payday with MyFlexPay.
• Free Planet Fitness Black Card Membership.
• Employee Assistance Program (EAP) for counseling.
• Paid Time Off, Parental Leave, and Health Insurance for eligible employees.

Other Details

• Supervisory Responsibility: Oversee 1-3 employees per shift.
• Work Environment: Fitness club environment with standard and cleaning equipment.
• Physical Demands: Regular talking, standing, walking, lifting up to 75 pounds, and visual requirements.
• Position Type/Hours: Full-time, non-exempt, 30-40 hours/week, overnight shifts from 9pm to 7am or 7pm to 7am, hours subject to change.
• EEO Statement: Equal Opportunity Employer.
• Other Duties: Responsibilities may change without notice.