Member Services Representative (Overnight Weekday)

Excel Fitness Holdings; Garner (NC); On-site; USD 42,000 - 50,000; Full time

Job summary

Join a dynamic team at a rapidly growing fitness franchise, where your role as a Weekend Overnight Supervisor will be pivotal in ensuring exceptional member experiences. This position offers the opportunity to manage club operations overnight, upholding the values and standards of Excel Fitness. With a commitment to customer service and a positive atmosphere, you will play a key role in fostering a welcoming environment. As the company expands, your career can flourish, with potential earnings reaching $50k a year in just a couple of years. Don't miss out on this chance to grow with us and make a difference in people's fitness journeys!

Qualifications

• Exceptional customer service skills and positive interactions with members.
• High School diploma or GED required, must be 18 years or older.

Responsibilities

• Provide exceptional customer service and check members into the system.
• Facilitate new member sign-ups and respond to inquiries professionally.

Skills

Exceptional customer service skills

Positive mental attitude

Punctuality

Reliability

Education

High School diploma/GED equivalent

Job description

Position: Weekend Overnight Supervisor

Reports to: General Manager (GM)/ Assistant Manager (AM)

Department: Operations

Purpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices, and objectives.

Grow with us!
In one to two years, you could be earning $50k a year with Planet Fitness!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and all the way up to over $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability are a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Ability to work 3rd shift (overnights).
• Will occasionally encounter toxic chemicals during shift.