Member Services Representative - Overnight

Planet Fitness - Parkesburg PA; Parkesburg (Chester County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the fitness sector is seeking a Member Services Representative to enhance the member experience. This role focuses on delivering exceptional customer service, greeting members and guests, and managing front desk activities. The ideal candidate will possess a passion for fitness, strong communication skills, and a commitment to creating a welcoming atmosphere. Join a dynamic team where your contributions will help foster a positive community and support individuals in their fitness journeys. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Customer service background preferred with a passion for fitness.
• Strong listening and problem-solving skills are essential.
• Must be punctual and reliable with exceptional communication.

Responsibilities

• Greet and assist members and guests with exceptional service.
• Handle front desk activities including member check-ins and tours.
• Maintain cleanliness and address member inquiries professionally.

Skills

Customer service skills

Problem-solving

Communication skills

Listening skills

Punctuality

Reliability

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
   • Answer phones in a friendly manner and assist callers with a variety of questions.
   • Check members into the system.
   • New member sign-up.
   • Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.

Compensation: $15.00 per hour