Member Services Representative - Opener

Planet Fitness - Gainesville, FL; Gainesville (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness franchise in Gainesville, FL is seeking a Member Services Representative to create a positive member experience from 4:30 AM to 12:30 PM. The role includes greeting members, handling front desk activities, and engaging new member enrollment. Ideal candidates will have customer service experience and a passion for fitness. The position requires standing and lifting up to 50 pounds, along with a positive and professional interaction style. Join us to make a difference in our community!

Qualifications

• Customer service and fitness experience preferred.
• Basic computer proficiency.
• Ability to empathize and problem solve.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Engage new member enrollment and provide tours.
• Ensure club cleanliness and order.

Skills

Customer service

Fitness experience

Computer proficiency

Positive attitude

Problem solving

Listening skills

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative - Opener 4:30AM - 12:30PM will be responsible for creating a positive, start the day member experience through customer service excellence direct toward valued members, prospects, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including, but not limited to:
  • Daily Open - Brand Excellence
  • Answer phones with candor and cordiality.
  • Assist with a variety of questions.
  • Warmly greet and direct new and existing members, guests, and prospects
  • Eager to engage new member enrollment
  • Tours
  • Member account maintenance
  • Increase knowledge, skills, and experience necessary to answer questions and resolve concerns in a timely and professional manner and/or alert Assistant Manager or Club Manager, as needed.
  • Assure club cleanliness and order.

Qualifications/Requirements

• Customer service and/or fitness experience preferred.
• Basic computer proficiency.
• A passion for people, fitness, and health.
• Upbeat and positive attitude!
• Punctuality and reliability is mandatory.
• Exceptional customer service skills
• Consistently demonstrates a positive and professional way with members and co-workers.
• Exceeds member expectations.
• Strong listener. Ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions
• Use appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing, walking, and often speaking during shift.
• Must be able to lift up to 50 pounds (lbs.) on occasion.
• Materials Safety; proper use and personal protection equipment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.