Member Services Representative -Nights and Weekends - North Family YMCA

YMCA of the Iowa Mississippi Valley; Davenport (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

The YMCA of the Iowa Mississippi Valley is seeking a Member Services Representative to deliver outstanding customer service to its members. Responsibilities include welcoming guests, providing facility tours, and assisting with membership. Applicants should be personable, able to engage effectively with guests, and display core YMCA values. The role offers competitive wages, a free YMCA membership, and various benefits including tuition assistance and career development.

Benefits

Free individual YMCA membership

Discounts on programs

Child Care discount 25%

Free Employee Assistance Program (EAP)

Y Retirement Fund with 12% contribution

Tuition Assistance

Flexible Schedules

Career Development

Qualifications

• Must be able to obtain CPR/AED/FA certification.
• Must be 18 years or older.
• Strong interpersonal skills and ability to foster connections.

Responsibilities

• Provide exemplary customer service to members and visitors.
• Conduct facility tours and assist in membership registration.
• Handle membership and safety concerns promptly.

Skills

Customer Service

Active Listening

Relationship Building

Job description

Cris B., Member Services Representative says "My favorite part about working at the Y is meeting all the different people who come in - seeing new faces and building relationships everyday is rewarding."

SCHEDULE: Weekday evenings and weekends

PAY RATE: $12.50/hr

The Member Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi Valley.

• Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
• Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
• Building relationships with members, fostering connections within our YMCA community.
• Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
• Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
• Handling membership and safety concerns, addressing any issues promptly and appropriately.

Perks of working at the Y!

• Free individual YMCA membership! Discounts on programs
• Child Care discount 25% (must work min 20 hrs/week to qualify); Summer Camp discounts
• Free Employee Assistance Program (EAP) Program
• Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
• Eligible to participate in 403B savings account through Y Retirement Fund
• Tuition Assistance
• Competitive Wages
• Flexible Schedules
• Career Development

We are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission. Must be able to obtain CPR/AED/FA certification (classes provided through the YMCA). Must be 18 yrs or older and able to stand and/or sit for at least 4 hours at a time every day. Must be able to lift up to 30 pounds occasionally. Possess the ability to walk and climb stairs and be capable of navigating through the facility and be able to talk, hear and see regularly.

The YMCA of the Iowa Mississippi Valley is a 4-star rated Charity Navigator employer for over 16 years. "Only 2% of the charities we evaluate have received at least 11 consecutive 4-star evaluations, indicating that YMCA of the Iowa Mississippi Valley outperforms most other charities in America." - Charity Navigator. We have also been voted "Best in the QC" by Locals Love Us several years in a row.

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