Member Services Representative/Midshift

Pinnacle Fit Clubs LLC; Palatine (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through outstanding customer service. This role involves greeting members, managing front desk operations, and ensuring a welcoming environment. Ideal candidates will possess strong customer service skills, reliability, and a positive attitude. Join a dynamic team where your contributions will directly impact member satisfaction and club success. If you have a passion for fitness and customer service, this opportunity is perfect for you!

Benefits

FREE Black Card Membership

Paid Time Off (PTO)

Health Insurance (medical, dental, vision)

401k after 3 months

Life/AD&D Insurance

Voluntary STD & LTD Benefits

Qualifications

• Satisfactory background check required.
• Enthusiastic and positive attitude essential.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member sign-ups and inquiries.
• Assist in maintaining club cleanliness.

Skills

Customer Service Skills

Punctuality

Leadership

Basic Computer Proficiency

Problem Resolution Skills

Job description

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Job Overview

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Pay Rate and Schedule

• Pay rate: $15.00 Hourly
• Schedule: Full Time, Monday - Thursday: 2:00 PM to 10:00 PM, Friday: 1:00 PM to 9:00 PM, 8-hour shift

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, checking members in, new member sign-up, tours, account updates, and responding to questions and concerns.
• Assist in maintaining the cleanliness of the club.

Benefits

• FREE Black Card Membership
• Paid Time Off (PTO)
• Health Insurance (medical, dental, vision) starting the first of the month following hire
• HSA, Life/AD&D, Voluntary STD & LTD, 401k after 3 months, and other voluntary benefits

Qualifications

• Satisfactory background check
• Punctuality and reliability
• Superior customer service skills, preferably in fitness
• Leadership, diplomacy, listening skills
• Basic computer proficiency
• Enthusiastic, energetic, positive attitude
• Strong problem resolution skills

Physical Demands

• Standing and walking during shift
• Talking in person or on the phone
• Occasionally lifting up to 50 lbs
• Encountering chemicals occasionally

Application Process

Interested candidates should submit their resume or complete the application via the Apply Now section. Applications are reviewed continuously until the position is filled.

We are an E-Verify company and all hires will be processed through E-Verify to confirm legal eligibility to work in the U.S. We are an equal opportunity employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.