Member Services Representative (Maplewood)

HFP Maplewood, LLC; Maplewood (MN); On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

Houston Fitness Partners is seeking a Member Service Representative to greet members and guests, answer inquiries, and support daily club operations. You will handle retail transactions, promote memberships and maintain a clean, welcoming environment.

CPR/AED certification will be pursued as part of the onboarding process. The role emphasizes customer service, reliable attendance, and the ability to work in a fast-paced Planet Fitness club.

Qualifications

• Minimum 6–12 months of face-to-face customer service experience preferred.
• Must be 18 years or older and able to pass a background check.
• Willing to become CPR/AED certified before employment and maintain certification.

Responsibilities

• Greet members/guests with confidence, energy, and professionalism.
• Respond to inquiries with accurate information in a fast-paced retail environment.
• Answer phones promptly and courteously; assist callers with information.
• Resolve customer concerns using strong communication and problem-solving skills.
• Conduct member calls and tours to assess membership needs and drive sales.

Skills

Customer service

Face-to-face experience

Self-starter

Punctual

Computer proficiency

Multitasking

Job description

Member Service Representative

Hourly Pay Rate: $10/HR

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values:

• People-we genuinely care about our team + members
• Fun- we enjoy the work
• Honesty- we lead with integrity
• Accountability- we own the outcome
• Drive- we take initiative

Essential Duties & Responsibilities:

• Greet members/guests as they enter and exit the club with confidence, high- energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Minimum Skills:

Superior customer service skills, preferably 6-12 months of face-to-face customer service experience. Self-starter who takes initiative with minimal direction and supervision. Must be punctual and dependable with a solid work ethic. Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications:

Must be 18 years of age or older. Ability to pass a background check. Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Member Services Representative:

Continual standing and walking throughout the club to accomplish tasks during shift. Frequent talking in person or on the phone to exchange information during shift. Must be able to lift up to 50 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Some bending, twisting, and reaching are required to accomplish tasks.

Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Benefits of Joining Our Team:

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.