Member Services Representative (Kingwood)

HFP Kingwood, LLC; Kingwood (WV); On-site; USD 25,000 - 40,000; Part time

Benefits offered by this job

Free PF Black Card gym membership

Opportunities for growth

Medical, Dental, and Vision Insurance for Full-time staff

401(k) plan eligibility

Job summary

An established industry player is seeking a Member Services Representative to join their dynamic team. In this role, you will be the first point of contact for members and guests, providing exceptional customer service in a fast-paced environment. Your responsibilities will include greeting customers, managing inquiries, and ensuring the cleanliness of the facility. This position offers opportunities for personal growth and a chance to be part of a supportive team that values integrity, accountability, and fun. If you are a self-starter with a passion for fitness and helping others, this role is perfect for you!

Qualifications

• 6-12 months of face-to-face customer service experience preferred.
• Must be 18 years of age or older and able to pass a background check.

Responsibilities

• Greet members and guests with high energy and professionalism.
• Answer phones and assist callers with accurate information.
• Perform cleaning and sanitizing of the club and equipment.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Basic Computer Proficiency

Education

High School Diploma or Equivalent

Job description

Member Services Representative (Kingwood)

Member Services Representative (Kingwood)

Apply locations: Kingwood

Time type: Part time

Posted on: Posted 30+ Days Ago

Job requisition id: JR101984

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.”

Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values:

1. People - we genuinely care about our team + members
2. Fun - we enjoy the work
3. Honesty - we lead with integrity
4. Accountability - we own the outcome
5. Drive - we take initiative

Characteristics that will make you the perfect fit for our Member Services Representative:

Essential Duties & Responsibilities:

1. Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
2. Anticipate member’s/guest’s needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
3. Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
4. Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
5. Perform prospective member calls and tours; assessing their membership needs.
6. Execute retail transactions with accuracy and drive sales goals.
7. Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
8. Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Minimum Skills:

1. Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
2. Self-starter who takes initiative with minimal direction and supervision.
3. Must be punctual and dependable with a solid work ethic.
4. Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications:

1. Must be 18 years of age or older.
2. Ability to pass a background check.
3. Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Member Services Representative:

1. Continual standing and walking throughout the club to accomplish tasks during shift.
2. Frequent talking in person or on the phone to exchange information during shift.
3. Must be able to lift up to 50 pounds.
4. Will encounter toxic chemicals during shift.
5. Frequent cleaning and sanitizing of equipment and facilities.
6. Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

1. Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
2. 401(k) plan eligible after 12 months of employment.
3. Free PF Black Card gym membership.
4. Opportunities for growth.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.