Member Services Representative - Manager on Duty (MOD), FT, Bett Family Y

YMCA of the Iowa Mississippi Valley; Pleasant Valley Township (IA); On-site; USD 33,000 - 40,000; Full time

Job summary

The YMCA of the Iowa Mississippi Valley is seeking a full-time Member Services Representative - Manager on Duty to provide excellent service, ensure safety and cleanliness during evening and weekend shifts. This role is key in fostering a welcoming environment and engaging with community members, while enjoying a competitive salary and benefits. Professional development opportunities and YMCA values such as caring, honesty, respect, and responsibility are at the forefront of this position.

Benefits

Health insurance with substantial coverage

Paid Time Off begins accruing at 19 days per year up to a max of 30

Free household YMCA membership

25% discount on Child Care

Free Employee Assistance Program

Qualifications

• Must be able to obtain CPR/AED/FA certification.
• Must be 18 years old or older.

Responsibilities

• Monitor facility for safety and cleaning concerns during evening and weekend hours.
• Greet members and visitors, providing excellent customer service.
• Resolve member complaints according to Membership Best Practices.

Skills

Customer service

Communication

Problem-solving

Job description

Cris , Member Services Representative says, "My favorite part about working at the Y is meeting all the different people who come in - seeing new faces and building relationships everyday is rewarding."

SCHEDULE: Full time, Evenings/Weekends

PAY RATE: $16.00

The Member Services Representative - Manager on Duty (MOD) serves as the lead Member Services Representative and is responsible for monitoring the facility for safety and cleaning concerns during evening and weekend hours and resolve issues in a timely fashion.

• Greet members/visitors in a warm, welcoming manner, ensure gate access is being monitored, provide informational services, direct individuals to the proper person or location, answer incoming calls, perform cash handling and process membership and program sales.
• Receive and resolve member complaints according to Membership Best Practices.
• Provide exceptional tours of the facility.
• Have a passion for fitness.
• Walk through, monitor and check the entire facility several times throughout each shift ensuring things are running smoothly. This includes, but is not limited to, checking the entrance and parking lot for trash (slippery walkways during winter), ensuring unsupervised/underage youth are behaving, bathrooms and locker rooms are clean, towels, soap and paper products are full, etc.
• Ensure proper safety measures are in place with lifeguards at all times, i.e. they are scanning the pool, have proper equipment and are positioned correctly.
• Able to perform closing procedures for the branch during the week and opening procedures on the weekend.
• Know the emergency procedures and location of emergency equipment.

Perks of working at the Y!

The Y provides a total compensation package that includes a competitive salary, benefits and other perks as outlined below.

BENEFITS: As a full-time, employee, our competitive benefit package includes:

• Health insurance: Y pays 65-93% for individual and 57-82% for family; Dental: Y pays 65%; Vision available
• Flexible Spending Account/Health Savings Account
• Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
• Eligible to participate in 403B savings account through Y Retirement Fund
• Paid Time Off: Begins accruing at 19 days per year up to a max of 30. Caps at 240 hours
• Life Insurance: Y pays 1 X salary, EE has option to purchase additional coverage
• Long Term Disability: Paid by the Y; Employee can elect to purchase Short Term Disability

Y PERKS:

• Free household YMCA membership! Discounts on programs
• Child Care discount 25%; Summer Camp discounts
• Free Employee Assistance Program (EAP) Program

We are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission. Must be able to obtain CPR/AED/FA certification (classes provided through the YMCA) and physcialy walk the building several times during shift. Must be 18 years old or older.

The YMCA of the Iowa Mississippi Valley is a 4-star rated Charity Navigator employer for over 16 years. "Only 2% of the charities we evaluate have received at least 11 consecutive 4-star evaluations, indicating that YMCA of the Iowa Mississippi Valley outperforms most other charities in America." - Charity Navigator. We have also been voted "Best in the QC" by Locals Love Us several years in a row.