Member Services Representative MA

Planet Fitness

Brockton (MA)

On-site

USD 15,000 - 18,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) with company match

Term Life Insurance

Flexible Spending Accounts

Job summary

Planet Fitness in Brockton, MA is seeking a Member Services Representative to deliver a superior experience to members and guests while assisting with sign-ups, inquiries, and club operations in a welcoming, Judgement Free environment.

The role offers flexible scheduling with options for full-time and part-time shifts. You will greet members, assist with check-ins, promote the club, answer calls, process memberships, drive sales, and help maintain a clean, safe facility.

Qualifications

Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided by Planet Fitness).
Basic computer proficiency.

Responsibilities

Greet members and guests on entry and exit; assist with check-in.
Promote the Judgement Free Zone by assisting members on the club floor.
Resolve member concerns and escalate to the Club Manager when needed.
Answer phones and assist callers with inquiries.
Perform membership sign-ups, updates, cancellations, and transfers.
Achieve or exceed individual sales goals and contribute to club targets.
Conduct tours for prospective members and assess their needs.
Handle retail transactions and drive product sales.
Maintain cleanliness and sanitization of equipment and facilities.
Ensure restrooms are clean, stocked, and orderly; follow cleaning schedules.
Inspect club areas for safety/policy issues and address as needed.
Report maintenance concerns for equipment and facilities.

Skills

Positive attitude

Excellent customer service

Strong communication

Empathy

Punctual & reliable

Team player

Job description

Position:Member Services Representative MA

Location: Brockton, MA

Job Id:330

# of Openings:1

Overview

Who We Are:

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

Who You Are:

Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities

About the Member Services Representative Role:

As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

We offer flexible scheduling options with opportunities for full-time and part-time shifts.

Daily responsibilities for the Member Services Representative also include:

Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and elevate to the Club Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Communicates Open & Effectively
Builds Strong Relationships
Champions CORE values

Qualifications

About Your Qualifications:

Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency

Physical Demands of the Member Services Representative:

Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will occasionally encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!