Member Services Representative I

Trillium-Health-Resources; United States; On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health Insurance (no premium)

Flexible Spending Accounts

PTO 24 days + 12 holidays

401k with employer match

PSLF eligibility

Remote work supplies stipend

Work-from-home options

Job summary

Trillium Health Resources is seeking a Member Services Representative I to join our team. This front-line role supports members, providers, and stakeholders by answering inquiries and connecting callers to resources, ensuring accurate, timely information exchange and a positive service experience.

Responsibilities include handling high-volume inbound calls, guiding members to services, routing to appropriate departments, resolving routine issues, and documenting interactions within established

Qualifications

• High School Diploma or GED.
• Minimum one year of call center, member services or customer service experience.
• Equivalent combination of education/experience.
• Must reside within North Carolina.
• Must have a valid driver’s license.
• Must travel within catchment as required.

Responsibilities

• Respond to high-volume inbound calls, addressing routine inquiries related to benefits, services, and provider access.
• Provide accurate information to help members understand available services and make informed decisions.
• Route callers to appropriate departments, providers, or resources based on identified needs.
• Resolve routine issues and complaints within defined guidelines to support timely service resolution.
• Document call details, inquiries, and outcomes accurately and within established time frames.

Skills

Call center experience

Customer service

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Representative I

Full Time Admin Support *Trillium office based location as specified below: US

2 days ago Requisition ID: 3373

Salary Range: $36,192.00 To $45,964.00 Annually

Working Title: Member Services Representative I

FLSA Status: Non-Exempt

Posting Salary Range: $36,192 - $45,964

Office Location: Remote within North Carolina.

POSTING DETAILS:

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Member Services Representative I to join our team! The Member Services Representative I provides front-line customer support to members, providers, and stakeholders by answering inquiries and connecting callers to appropriate resources. The role ensures accurate, timely information exchange and a positive service experience through consistent execution of call center processes. This role contributes to reliable service delivery by documenting interactions and following established service standards.

On a typical day, you might:

• Respond to high-volume inbound calls, addressing routine inquiries related to benefits, services, and provider access.
• Provide accurate information to help members understand available services and make informed decisions.
• Route callers to appropriate departments, providers, or resources based on identified needs.
• Resolve routine issues and complaints within defined guidelines to support timely service resolution.
• Document call details, inquiries, and outcomes accurately and within established time frames.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• High School Diploma or GED.
• Minimum one (1) year of call center, member services or customer service experience; OR
• Equivalent combination of education/experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.

Preferred:

• One (1) year of work experience in mental health, substance abuse, and developmental disabilities.

Deadline for Application: August 28, 2026 at 11:59pm

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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