Member Services Representative Full Time Weekday Opener

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative to enhance the member experience through exceptional customer service. This role includes managing front desk activities, assisting members with inquiries, and ensuring cleanliness within the facility. The ideal candidate should have a passion for fitness, strong interpersonal skills, and the ability to solve problems effectively.

Qualifications

• Passion for fitness and health.
• Punctuality and reliability required.
• Strong listener who can empathize and problem solve.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including check-ins, phone inquiries, and membership sign-ups.
• Maintain club cleanliness and assist with member account updates.

Skills

Customer service skills

Basic computer proficiency

Interpersonal skills

Problem solving

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.