Member Services Representative FT 530am - 2pm

Planet Fitness - Midwest Management Group; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through exceptional customer service. In this role, you will be the welcoming face of the club, greeting members and guests while managing front desk activities. Your ability to provide timely assistance and maintain a clean environment will be key to fostering a positive atmosphere. If you have a passion for fitness and a knack for customer relations, this opportunity offers a dynamic work environment where your contributions will make a real difference in the lives of members. Join a team that values positivity and reliability!

Qualifications

• Customer service background preferred with a passion for fitness.
• Must be 18 years or older with a positive and professional demeanor.

Responsibilities

• Greet and assist members and guests with exceptional service.
• Handle front desk activities including member check-ins and tours.
• Maintain cleanliness and respond to member inquiries promptly.

Skills

Exceptional customer service skills

Strong listening skills

Problem-solving abilities

Upbeat and positive attitude

Reliability and punctuality

Education

High School diploma/GED equivalent

Tools

Basic computer proficiency

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.