Member Services Representative FT 2pm - 11pm

Planet Fitness - United FP Management, LLC; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to enhance member experiences through outstanding customer service. In this engaging role, you will greet members and guests, manage front desk operations, and assist with member inquiries, ensuring a welcoming and positive environment. If you have a passion for fitness and a knack for providing exceptional service, this is the perfect opportunity to join a vibrant team dedicated to promoting health and wellness. Bring your upbeat attitude and customer service skills to a place where you can make a real difference in the lives of members!

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-in and sign-ups.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service skills

Basic computer proficiency

Listening skills

Problem-solving

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
   • Answer phones in a friendly manner and assist callers with a variety of questions.
   • Check members into the system.
   • New member sign-up.
   • Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.