Member Services Representative FT 2pm-10pm

Planet Fitness - Midwest Management Group; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Une entreprise dynamique dans le secteur du fitness recherche un représentant des services aux membres. Le candidat sera responsable d'offrir un service client de qualité, de gérer les adhésions et de maintenir une ambiance positive dans le club. Ce rôle nécessite une attitude enthousiaste et une volonté d'aider les autres, faisant du service à la clientèle une priorité.

Qualifications

• Antécédents en service à la clientèle préférés.
• Compétences de base en informatique requises.
• Doit avoir au moins 18 ans.

Responsibilities

• Accueillir membres et invités offrant un service clientèle exceptionnel.
• Gérer les activités liées au front desk, y compris les visites des membres.
• Répondre aux questionnements des membres de manière professionnelle.

Skills

Service à la clientèle

Compétence en écoute

Résolution de problèmes

Approche positive

Education

Diplôme de High School/GED

Certification CPR/AED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR/AED Certification required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.