Member Services Representative East Windsor

Crunch Fitness; East Windsor Township (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fitness company seeks a Membership Sales Representative to enhance member interactions and maintain service standards. Responsibilities include sales, customer engagement, and ensuring a positive environment for all club visitors. Strong communication, customer service, and computer skills are essential for success in this role.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.

Responsibilities

• Conduct membership sales and check-ins.
• Assist members with services and maintain a welcoming atmosphere.
• Handle operational tasks and follow procedures.

Skills

Customer service

Communication

Computer Skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• As needed