Member Services Representative – Call Center

Financial Staffing Resources, Ltd.; Irving (TX); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Affordable benefits

401K matching (up to 6%)

Paid holidays

Paid time off (PTO) 120 hours

Advancement opportunities

Telemedicine

Casual dress code

Flexible Spending Account

Health Savings Account

Employee Assistance Programs

Job summary

Financial Staffing Resources, Ltd. is seeking a Member Services Representative – Call Center in Irving, TX. You will handle member inquiries by phone and email, assist with deposits/payments, and support cross-selling of credit union products and services.

The role backs up teller duties as needed and requires a high school diploma with 6 months to 2 years in a financial setting. Competitive hourly pay and comprehensive benefits are provided.

Qualifications

• High school diploma or equivalent required.
• 6 months to 2 years of experience in a financial institution preferred.
• Knowledge of Teller policies and procedures helpful.
• Understanding of credit union operations and loan products advantageous.

Responsibilities

• Answer incoming calls and emails, resolve inquiries and complaints, and provide information.
• Identify cross‑selling opportunities and document marketing calls.
• Assist with opening/closing accounts and processing deposits, withdrawals, and loan payments.
• Back up teller duties as needed, balance cash drawer, and ensure accurate cash handling.

Skills

Customer service

Communication

Sales

Problem solving

Education

High school diploma or equivalent

Job description

Member Services Representative – Call Center

• Full-time

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Credit Union is seeking a Member Services Representative – Lending & Member Solutions. This position answers incoming calls from members to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information, and most importantly cross-sell credit union products and services, especially lending products.

This position backs up the teller line as needed where they are responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side jobs and assists, other tellers, with a variety of duties as required.

More about what you will be doing:

• Responds to member inquiries both telephonically and via email in a professional and friendly manner at all times. Resolves member complaints in a timely manner. Routes calls to appropriate personnel and follows up on member calls when necessary. Identifies cross‑selling opportunities both by telephone and with required marketing call logs that are assigned. Monitors incoming calls for backup support and actively stays in the queue when scheduled. Participates in sales development activities, which could be outside normal working hours.
• Interviews member loan applicants to develop information concerning their loan needs, earnings, and financial condition. Prepares and/or reviews all loan documents for completeness and accuracy. Review the terms and conditions with the member. Explains loan options to members. Seeks authority from the Lending Support and/or Members Solutions(Collections) departments to make changes in loan terms, waivers of payments, due date change, etc.
• Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their manager(s), along with their recommendations.
• Backs up teller line as needed – Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and cashier's checks to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions. Submits checks for electronic clearing.
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
• Ensures compliance with terms and conditions on current loans and accounts. Keeps compliant and informed of current trends and laws on lending, consumer credit, and various accounts.

EXPERIENCE REQUIRED:

• A high school education or equivalent
• Six months to two years of similar or related experience in a financial institution.

REQUIRED KNOWLEDGE:

• Knowledge of Teller policies and procedures.
• Basic understanding of Credit Union operations.
• Good understanding of financial services and products provided.
• Knowledge of Credit Union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer lending practices

Compensation & Benefits: $23-24/hr + sales incentives

• AFFORDABLE BENEFITS
• UP TO 6% 401K MATCHING
• ELEVEN PAID HOLIDAYS120 PTO HOURS*
• ADVANCEMENT OPPORTUNITIES
• FREE TELEMEDICINE
• RELAXED CASUAL DRESS CODE
• FLEXIBLE SPENDING ACCOUNT
• HEALTH SAVINGS ACCOUNT
• EMPLOYEE ASSISTANCE PROGRAMS