Member Services Representative Appleton West

Planet Fitness Appleton; Chevy Chase (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise de fitness dynamique recherche un Représentant des Services aux Membres pour offrir un service à la clientèle exceptionnel. Ce rôle crucial nécessite une attitude positive, des compétences en communication et une passion pour la santé et le fitness. Les responsabilités incluent le service à la clientèle, la gestion des inscriptions et le maintien de la propreté dans le club. Des opportunités de formation de carrière et de progression sont offertes.

Benefits

Black Card Membership gratuite

Opportunités de formation

Programmes de reconnaissance

Possibilité de 3 augmentations par an

Assurance pour le personnel à temps plein

Avantages 401k selon l'éligibilité

Qualifications

• Expérience en service client souhaitée.
• Doit avoir 18 ans ou plus.
• Démontrer une attitude ponctuelle et fiable.

Responsibilities

• Accueillir et aider les membres, prospects et invités.
• Gérer les activités de réception.
• Répondre aux questions des membres et traiter leurs préoccupations.

Skills

Exceptional customer service skills

Basic computer proficiency

Ability to empathize

Problem solving

Positive attitude

Education

High School diploma/GED equivalent

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Black Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
• Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

• Potential of up to three raises per year
• Great career advancement opportunities
• Insurance benefits for full time staff
• 401k benefits based upon eligibility