Member Services Representative (4pm - 8pm)

Crunch Fitness; Wethersfield (CT); On-site; USD 28,000 - 35,000; Full time

Job summary

Crunch Fitness is seeking a Member Services Representative to enhance member experiences by providing exceptional customer service and support. This role involves greeting members, facilitating check-ins, and ensuring a welcoming atmosphere in the club. Candidates should be energetic and passionate about fitness, aligning with Crunch’s philosophy of encouragement and entertainment.

Benefits

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Qualifications

• Energetic and enthusiastic with a passion for health and fitness.
• Customer service experience is a plus.
• Fluency in English is required.

Responsibilities

• Greet all members and guests courteously.
• Facilitate member check-ins and support member requests.
• Maintain a clean and organized work area.

Skills

Proficient reading and writing skills

Computer Skills

Job description

Member Services Representative (4pm - 8pm)

Reports to:

• Manager

Requirements:

• Proficient reading and writing skills
• Computer Skills

Special Skills:

Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunchis a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch’s signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

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Crunch offers comprehensive benefits for eligible employees.

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

“Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'"