Member Services Representative 2nd Shift

Planet Fitness - Parkesburg PA; Parkesburg (Chester County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the fitness sector is seeking a Member Services Representative to enhance member experiences through exceptional customer service. This engaging role involves greeting members, managing front desk activities, and ensuring a welcoming atmosphere. If you are passionate about fitness and enjoy helping others, this position offers an exciting opportunity to make a positive impact in a vibrant community. Join a team that values punctuality, reliability, and a positive attitude, and be part of a dynamic environment where your contributions truly matter.

Qualifications

• Customer service background preferred with exceptional skills.
• Must be 18 years of age or older with a passion for fitness.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Listening Skills

Problem Solving

Positive Attitude

Punctuality

Education

High School diploma/GED

Tools

Basic Computer Proficiency

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
   1. Answer phones in a friendly manner and assist callers with a variety of questions.
   2. Check members into the system.
   3. New member sign-up.
   4. Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.

Compensation: $14.00 per hour