Member Services Representative 2nd shift

Right at Home Northern Virginia

Cayce (SC)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Career advancement opportunities

Weekly pay with monthly bonus

Employee perks and discounts

Paid breaks

401(k) with employer match

Job summary

Right at Home Northern Virginia is hiring a Member Services Representative (2nd SHIFT). This role involves providing exceptional customer service to Planet Fitness members and guests. Ideal candidates uphold a positive attitude and a passion for fitness.

Responsibilities include greeting members, addressing concerns, and managing membership operations. The position offers flexible scheduling, career advancement opportunities, and a supportive team environment.

Applicants should possess strong communication skills, punctuality, and the desire to help others thrive in a Judgement Free Zone.

Qualifications

Preferred customer service background.
Passion for fitness and health.
Must be 18 years of age or older.

Responsibilities

Greet members/guests as they enter and exit the club.
Resolve member concerns and elevate them to a manager if necessary.
Execute retail transactions accurately and drive sales goals.

Skills

Customer service background

Basic computer proficiency

Passion for fitness

Strong listening skills

Problem-solving ability

Positive attitude

Punctuality and reliability

Job description

Benefits

Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Free uniforms

Member Services Representative 2nd SHIFT

The Member Services Representative 2nd SHIFT is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests during the afternoon and evenings.

Characteristics that make you a perfect match

Exhibit a positive and upbeat attitude.
Passion for delivering a consistent and exceptional experience to members, guests and team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and a genuine motivation for helping others.
Act with integrity and show respect for everyone around you.
Exhibit strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Be a quick study and apply what you learn during online and hands‑on training.

About the Member Services Representative Role

As a Member Services Representative, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience.

Daily Responsibilities

Greet members/guests as they enter and exit the club; assist with questions or concerns during check‑in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, elevate them to a manager.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership‑related functions such as sign‑ups, contact and billing updates, cancellations, collection of unpaid balances, and membership transfers.
Conduct prospective member calls and tours; assess their membership needs.
Execute retail transactions accurately and drive sales goals.
Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
Conduct comprehensive walks of all club areas; quickly fix any safety or policy issues and address cleanliness concerns.
Address maintenance and facility concerns such as broken or missing equipment, leaky faucets, and other fixtures.

Qualifications / Requirements

Preferred customer service background.
Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability are mandatory.
Exceptional customer service skills; able to interact positively and professionally with members and co‑workers, exceeding expectations.
Strong listening and empathy skills, and problem‑solving ability.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Occasional lifting of up to 50 lbs.
Occasional exposure to toxic chemicals during shift.

Additional Information

If you are an energetic, self‑motivated individual with a positive attitude and a great smile, we want you on our team! All Team Members at Planet Fitness share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone.

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